Last Updated: July 4, 2026
This notice describes how Renova Dental collects, uses, discloses, and protects your personal health information as a patient of our dental practice. It is provided under Ontario’s Personal Health Information Protection Act, 2004 (PHIPA), together with Canada’s PIPEDA.
As a dental practice in Ontario, Renova Dental is a “health information custodian” under PHIPA. We are responsible for the personal health information in our custody and control, and we take that responsibility seriously.
Personal health information (“PHI”) is identifying information about you that relates to your physical or oral health, the care you receive, your health history and that of your family, payments or eligibility for care, and similar information. Examples include your dental and medical history, examination and treatment records, x-rays and images, and insurance and billing details.
We collect PHI directly from you whenever possible — for example, on intake forms and during appointments — and, with your consent, from other health-care providers, your insurer, or a government program such as the Canadian Dental Care Plan.
We use and disclose your PHI to:
Within your circle of care, we generally rely on your implied consent to use and disclose PHI for the purpose of providing you with dental care. For uses or disclosures outside of providing care, we will obtain your express consent unless the law permits or requires otherwise. You may withhold or withdraw your consent, subject to legal limits; we will explain the consequences of doing so where relevant.
We protect PHI with administrative, technical, and physical safeguards — including access controls, staff confidentiality obligations, and secure storage — appropriate to the sensitivity of the information.
We retain dental records for the period required by the RCDSO and applicable law, and we securely destroy PHI when it is no longer required. (Ontario dental record-retention requirements are generally measured in years from the date of last contact, with longer periods for records of minors; the exact period should be confirmed by the practice.)
Information collected automatically when you browse renovadental.ca (such as analytics and advertising data) is not part of your clinical record and is handled under our Privacy Policy. Please do not send personal health information through website forms or email, which are not secure channels; contact the office directly to discuss your care.
Please direct any questions or concerns to our privacy contact using the details below. Renova Dental should designate a Privacy Contact Person / Health Information Custodian responsible for PHIPA compliance. If we cannot resolve your concern, you may contact the Information and Privacy Commissioner of Ontario (IPC): ipc.on.ca, toll-free 1-800-387-0073.
If you have any questions about this document, or if you wish to exercise a privacy right or make a request, please contact us:
Renova Dental
6284 Main St, Stouffville, Ontario L4A 1G7
Phone: 1-905-591-9569
Email: info@renovadental.ca
Online: renovadental.ca/contact-us
This document is provided for general informational purposes only and does not constitute legal advice. It should be reviewed and adapted by the practice’s legal counsel before it is relied upon.
